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Clone skips our checklist template. Blocking the release.

Reproduced. Filed as #1184, marked blocking.

How long?

Fix is written — ships tonight. I'll ping this thread.

1.4.2 shipped · 6 h 41 m after you wrote

Blocking bug

48h

A fix or a documented workaround. Published before you install anything.

2h

Median first reply, business hours.

5d

A decision on any feature request. Declines come with reasons.

No portal. No tier one. No ticket that quietly dies.

Straight answers

How fast do you reply?
Median first reply under 2 hours in business hours. Outside them, first thing next morning.
What if a bug blocks us?
A confirmed blocking bug gets a fix or a documented workaround inside 48 hours, with the version it shipped in.
Can we request a feature?
Yes — a decision in 5 days. A yes, a no with a reason, or a question about your setup.