Support · answered by the developers
Let’s sort it out.
Get help with Ganttry, report a problem, or tell us what is missing. Every channel lands in one queue that the people who wrote the code read.
2H
First reply
Median first reply in business hours.
48H
Blocking bug
A fix or a workaround for anything that stops your work.
5D
Feature request
A decision on every feature request. A no comes with the reason.
Write to us
Something is broken
Report a problem
Tell us what happened, what you expected, and how to reproduce it. The email opens with a template.
Email support →support@plugthatapp.com
Something is unclear
Ask a question
Need help setting up Ganttry or understanding a planning feature? Tell us what you are trying to do.
Ask by email →support@plugthatapp.com
Something is missing
Request a feature
Describe what is missing and how you handle it today. Include who it would help and why.
Send a request →features@plugthatapp.com
Before you send
Help us understand the problem.
- 01The app version and your Jira site URL.
- 02Steps to reproduce, and whether your work is blocked.
- 03A screenshot or a short recording, with private issue details removed.
- 04Never passwords, API tokens or other credentials.
Rather not write a mail